EASY RETURNS

EASY RETURN INFORMATION

ALL SALE ITEMS ENDING IN $.99 AND HOLIDAY ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES.

RETURNS + DAMAGES: Returns: 10 Day must be in new/sellable condition (unworn, unwashed, free of stains, scuffs, tears, snags, smells)with tags attached for a refund or exchange (excluding original shipping charges) within 10 days of the date of receiving your package.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Your Store Credit never expires. As we constantly refresh our inventory with new items on a weekly basis, we are more than happy to work with you to find a new purchase.

Shoes must be unworn and bras, swimwear and underwear are not eligible for returns or exchanges.  Any Damages must be reported within 2 Days of purchase and must be in new/sellable condition with tags attached for refund or exchanges.

Please allow 7-10 business days for packages to be processed once they reach our warehouse. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached.

Please include your packing slip in your return. Packages returned without this may cause a delay in the return process.

Easy return shipping if you decide to use our return label portal below. Flat rate return shipping is $5.  You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels for international customers.

To start your return process, click the link below.

LAUNCH RETURNS PORTAL

Please include this form in your return package.

Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.

If you receive a defective item, please notify us within 2 days of delivery. 

Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label. 

  • Items that have been worn, washed, stained, or damaged
  • Holiday clothing items and accessories including but not limited to Christmas Sweaters, T-shirts, accessories and ornaments.
  • Items without the original tags and packaging
  • Gift Cards
  • Final sale items (end in $.99)

Above items will not be accepted and will be sent back to the customer.

Please see the International Orders return policy here.

We will not be held liable for the loss of any returned item(s) during the transit back to us. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.

On receiving your returned item(s) we will refund the price paid for the goods to the store credit gift card. The original delivery costs (where applicable) will not be refunded. Refunds will not be issued until the return has arrived at the Pink Arrows Boutique warehouse and has been approved.

Still have questions?

Send us an email customerservice@pinkarrows.com Call us 844-264-6456 or visit us at 372 1st Street, Benicia, CA. 94510.